Privacy & Refund Policy

1. Introduction

NOUR FOR ALL (“we,” “our,” “us”) is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Policy explains:

  • What data we collect and why
  • How we use, share and protect your data
  • Your rights regarding your personal information
  • Our refund guidelines for donations and merchandise

2. Information We Collect

We collect information that you voluntarily provide when you subscribe, donate, complete a form, or contact us. This may include:

  • Name and email address
  • Postal address and phone number (if provided)
  • Donation amounts and preferred payment details (processed securely via our payment partners)
  • Technical data such as IP address, browser type, and pages visited (collected via cookies and analytics tools)

3. How We Use Your Information

We use your data to:

  • Send newsletters and program updates you have opted into
  • Process donations and issue tax receipts
  • Respond to your enquiries or support requests
  • Improve our Site’s performance and security

4. Data Sharing & Security

We never sell your personal data. We may share it with trusted service providers (e.g., payment gateways, email platforms) under strict confidentiality agreements. We implement appropriate technical and organisational measures to protect your information.

5. Your Rights

You may:

  • Request access to the personal data we hold
  • Ask us to correct or delete your data
  • Withdraw consent for marketing emails at any time (unsubscribe link in every message)

Contact us at privacy@nourforall.org for any privacy-related request.

6. Cookies

We use essential and analytics cookies to enhance user experience. You can disable cookies in your browser settings, but some features of the Site may not function properly.

7. Refund Policy

We value the trust supporters place in us when making donations or purchases. Our refund guidelines are:

  • Donations: Requests for refunds on one‑time donations are honoured if made within 14 days of the transaction. Monthly recurring donations can be cancelled at any time with no further charges.
  • Merchandise: If you receive a damaged or incorrect item, contact us within 30 days for a free replacement or full refund. Items must be unused and in original packaging.
  • Digital products or downloads are non‑refundable once accessed.

Refund requests: email donations@nourforall.org with your name, transaction ID, and reason.

8. Changes to This Policy

We may update this Privacy & Refund Policy periodically. Changes will be posted on this page with a new “Last updated” date. Continued use of the Site after changes constitutes acceptance.

9. Contact Us

Questions? Reach us at contact@nourforall.org or by mail at 3650 Morning Star Drive, Unit 106, Las Cruces, NM 88011, USA.